Cloud Solutions Delivery Manager

1 month ago


London, Greater London, United Kingdom Microsoft Full time
Customer Success Program Manager

The UK Military Employee Resource Group (ERG) at Microsoft is dedicated to fostering military inclusion, developing leaders, and addressing the needs of veterans, reservists, and their families. As a Customer Success Program Manager, you will play a critical role in delivering exceptional customer experiences and driving business growth. Your technical expertise, business acumen, and industry perspectives will enable you to orchestrate end-to-end post-sales delivery and support across the Microsoft and Partner ecosystem. You will be responsible for aligning the right resources at the right time to achieve customer business outcomes.

Key Responsibilities:
  • Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
  • Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  • Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
Requirements:
  • Direct UK Military Experience (RAF/NAVY/ARMY)
  • Microsoft or competitor equivalent certification in relevant technologies
  • Project Management Institute (PMI) or equivalent certification

As a Customer Success Program Manager, you will be the primary delivery lead and a partner for our more strategic customers. You will empower them to achieve more by accelerating their value realization across our Digital Cloud platforms. If you have Cloud and IT Service Management blood running in your veins and want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use, this is the role for you.



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