Hospitality Service Expert

5 days ago


Newquay, United Kingdom The Scarlet Hotel Full time

The Scarlet Hotel is looking for an experienced Food and Beverage Host to join our team. As a key member of our hospitality team, you will play a vital role in delivering exceptional service to our guests. With a passion for customer service and a keen eye for detail, you will create a welcoming atmosphere that exceeds our guests' expectations.

About the Role

We are seeking a charismatic and professional Food and Beverage Host to be the face of our restaurants. Your primary responsibility will be to warmly greet and seat guests, ensuring an excellent first impression. You will take accurate food and beverage orders, catering to guests' specific preferences and dietary requirements.

Key Responsibilities:

  1. Greet and seat guests warmly, ensuring an excellent first impression.
  2. Take food and beverage orders, catering to guests' specific preferences and dietary requirements.
  3. Serve food and drinks promptly and efficiently.
  4. Maintain cleanliness and organization of the dining areas.
  5. Assist with event preparation and setup of dining areas for events and private functions.
  6. Handle guest inquiries and complaints with professionalism and a positive attitude.
  7. Collaborate with kitchen and bar staff to ensure smooth service.
Requirements

To succeed as a Food and Beverage Host, you will need:

  1. Previous experience in a similar role preferred.
  2. Delivery of exceptional hospitality in a warm and friendly manner.
  3. Excellent communication and interpersonal skills.
  4. Ability to work in a fast-paced environment and manage multiple tasks.
  5. Strong organizational skills and attention to detail.
  6. A positive attitude and team player mentality.
  7. Flexibility to work evenings, weekends, and holidays as needed.
What We Offer

As a member of our team, you can expect:

  1. £12 per hour and a share of service charge.
  2. A people-centric working environment.
  3. Learning and internal career progression opportunities.
  4. A permanent contract with 28 days holiday per year (29 after 1 year).
  5. Long service scheme, enjoy a free stay at Bedruthan after your first year.
  6. Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme.
  7. Local partnership discounts.
  8. Health Shield Healthcare Plan.


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