National Fraud Investigator

1 month ago


Worcester, Worcestershire, United Kingdom Halfords Full time

Job Purpose

The National Fraud Investigator role plays a critical part in safeguarding Halfords' digital platforms and MOTO channels from external fraud. This position is responsible for managing our fraud prevention software to minimize fraudulent transactions, chargebacks, and maximize sales.

Job Context

Profit Protection is an independent function designed to add value and reduce loss. The National Fraud Investigator Digital role requires collaboration with various teams, including IT, Digital, Support Centre functions, and Field teams, to raise awareness and prevent frauds. Additionally, this role involves identifying faults or issues across the platform and ecommerce sites to optimize sales conversion rates.

Key Responsibilities

  • Develop and implement effective fraud prevention strategies using analytical skills and data interpretation.
  • Identify and block fraudulent transactions, and adjust the fraud ruleset to prevent similar frauds from occurring in the future.
  • Ensure that anti-fraud measures do not negatively impact genuine customers.
  • Work closely with multiple stakeholders across the business to achieve common goals.
  • Negotiate and influence effectively to drive results.
  • Manage and prioritize workload efficiently, with strong organizational skills.
  • Communicate complex information effectively to various audiences.
  • Stay up-to-date with criminal law and data protection regulations.
  • Utilize recognized data mining tools or online fraud prevention tools to drive business outcomes.
  • Build relationships with other retailers and industry forums to share best practices.

Key Stakeholders

Internal relationships:

  • Profit Protection Team
  • IT / Digital
  • Retail & Garage Operations
  • Risk management/Legal
  • Audit Committee / Main Board (high-level cases)

External relationships:

  • Police Service
  • Security Partners and Vendors

Person Specification

Successful candidates will demonstrate:

  • Innovation and the ability to source new techniques for finding fraud.
  • Strong communication and influence skills.
  • Teamwork and collaboration skills.
  • Driving results and continued improvements.
  • Planning and prioritization.


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