Senior Fraud Prevention Specialist
4 weeks ago
JOB SUMMARY
The National Fraud Investigator role plays a crucial part in safeguarding Halfords' digital platforms against external fraud.
This position is responsible for managing our fraud prevention software to minimize fraudulent transactions and chargebacks, while maximizing sales through the identification of fraudulent transactions and optimization of the fraud ruleset.
Collaboration with IT, Digital, and various Support Centre functions is essential to raise awareness and prevent frauds, as well as identify any platform faults or issues to enhance sales conversion rates.
Additionally, this role leads a team of colleagues from the Customer Services call centre to aid in identifying fraudulent transactions on the MOTO channel.
Cross-functional collaboration with the Police on external investigations may also be required.
KEY RESPONSIBILITIES
- Utilize analytical skills to identify trends and interpret complex data streams across multiple sources.
- Identify and block fraudulent transactions and their networks from our eCommerce platforms.
- Develop a deep understanding of fraudulent transaction patterns and translate this into adjustments to the fraud ruleset to prevent similar frauds.
- Ensure that rules in place to prevent fraud do not negatively impact genuine customers.
- Effectively collaborate with multiple stakeholders across the business.
- Negotiate and influence stakeholders as needed.
- Work under pressure and be self-motivated.
- Organize workload effectively and prioritize tasks.
- Demonstrate excellent communication skills.
- Have knowledge of criminal law and the Data Protection Act.
- Be experienced in using recognized Data Mining tools or online fraud prevention tools.
- Build relationships with other retailers and forums, such as OCR and ECR.
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