Vehicle Maintenance Advisor

14 hours ago


Ballyclare, United Kingdom VANRATH Full time

Job Title:

Motor Industry Customer Liaison Specialist

Company Overview:

VANRATH have partnered with a well-established Commercial Vehicle Dealership in Northern Ireland. This organisation is looking for an experienced Motor Industry Customer Liaison Specialist to join their team.

Salary:

The salary for this role is fully negotiable, but we estimate it to be around £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, you can expect a fantastic benefits package, including a company pension scheme.

Job Description:

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. As the primary point of contact for customers, you will provide exceptional customer service, ensuring that all queries and concerns are addressed promptly and efficiently.

You will be responsible for generating, amending and updating service schedules, as well as sending reminders to customers. Your duties will also include managing vehicle and customer databases, booking appointments, and issuing workshop job cards.

Additionally, you will process and close out workshop job cards, assist with invoicing, and make outbound sales and customer care calls to manage key customer relationships. You will also create maintenance contract quotes and sell maintenance contracts, liaising with the Workshop Foreman for job planning to ensure efficiency and profitability.

Key Responsibilities:

  1. Provide exceptional customer service, addressing all queries and concerns promptly and efficiently.
  2. Generate, amend and update service schedules, and send reminders to customers.
  3. Manage vehicle and customer databases.
  4. Book appointments.
  5. Issue workshop job cards.
  6. Process and close out workshop job cards.
  7. Assist with invoicing.
  8. Make outbound sales and customer care calls.
  9. Manage key customer relationships.
  10. Create maintenance contract quotes.
  11. Sell maintenance contracts.

Required Skills and Qualifications:

We are looking for someone with previous experience within a similar position, who can prove and demonstrate high levels of customer satisfaction. You should also have excellent organisation and time management skills, as well as a full valid UK driving license.

Benefits:

In addition to a competitive salary and a fantastic benefits package, you will have the opportunity to work for a well-established company with many routes for progression.



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