Customer Experience Strategist

1 month ago


Tees Valley, United Kingdom Kantar Group Limited Full time
CX Strategy and Insight Lead

We're seeking a talented CX Strategy and Insight Lead to join our team at Kantar. As a key member of our Insights team, you will work closely with clients to understand their business objectives and craft the most appropriate CX solution to meet these objectives.

Your primary goal will be the delivery of high-quality, story-led CX insights and recommendations that will enable clients to improve their customer experience strategies.

Key Responsibilities:

  • Developing collaborative, strategic partnerships with clients and driving the CX strategy of top brands
  • Contribute significantly to the design and delivery of insight on CX programmes
  • Ensure that design rigour is built in for the client (survey sampling, methodology, questionnaire design, analysis planning, data interpretation and insight deliverables)
  • Facilitate synthesis across primary, secondary and client data sources, to extract research-driven insight
  • Has strong data confidence and proficiency ensuring insights are evidenced by high-quality data and resonate with clients
  • Supports the CX domain strategic direction through contributing to new business sales
  • Role models CX excellence throughout the business

We shape the brands of tomorrow by better understanding people everywhere. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities.



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