Customer Service Representative

2 days ago


Exeter, Devon, United Kingdom City West Country Group Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team. This role is responsible for maintaining the company's reputation for excellent customer service by responding efficiently to customer inquiries and addressing any formal complaints.

The ideal candidate will have a strong background in administration and IT, with excellent analytical and problem-solving skills. They will be able to effectively communicate with internal teams, including fleet sales, operations, and logistics, to ensure seamless resolution of customer issues.

Key Responsibilities:

  • FOLLOW business SLAs for responses to customer queries
  • Provide initial response through to resolution for disputes
  • Maximise opportunity for customer feedback
  • Identify root causes of recurring issues

Benefits:

  • 25 Days holiday (plus bank holidays)
  • Commission scheme
  • Car Benefit Scheme (NELS)
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

What We Offer:

  • Competitive salary: £26,000 per annum (OTE £30,000 per annum)
  • A supportive and collaborative working environment
  • Ongoing training and development opportunities


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