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Night Operations Manager
2 months ago
As a Night Duty Manager at Hyatt Regency London Albert Embankment, you will be responsible for ensuring a smooth and efficient operation of the hotel during nights and its various departments, enabling the provision of hassle-free and quality service to our guests at all times.
Key Responsibilities- Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
- Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
- Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having problems before, during or after their stay
- Log any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
- Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
- To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected
- To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests arrivals.
- To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
- Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
- Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
- To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety-related matter.
- Competitive salary.
- Meals on duty.
- Uniform and dry cleaning.
- Employee discounts across Hyatt hotels.
- Career Progression to everybody who wants to grow and develop within the company or industry.
- The opportunity to be part of a fantastic team and working for a Brand-defining Hotel.
- 24 Annual Holidays (including Bank Holiday).
- Pension Scheme.
