Collection Department Manager

15 hours ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

About the position:

Capital One (Europe) plc is seeking a seasoned Collection Department Manager to lead our team in Nottingham, United Kingdom. As an experienced professional, you will oversee the delivery of results against key performance indicators (KPIs), ensure customer-facing performance is maintained, and provide support to your team members on their capability and conduct.

You will be responsible for working alongside stakeholders on change initiatives, preparing the department to deliver against upcoming projects, and embedding them effectively. Furthermore, you will lead, engage, and motivate a team of 4-6 team managers, supporting them with coaching and developing their teams using recognized coaching models.

The successful candidate will have experience of leading a team, ability to coach to improve individual performance, and leading and coaching others to performance against key operational metrics. They will also be resilient and able to initiate change in periods of high volumes, demonstrate solid judgment in decision-making, and recognize and reward great performance.

We offer a competitive salary of £70,000 - £100,000 per annum, depending on experience. Our benefits package includes pension scheme, bonus, generous holiday entitlement, private medical insurance, and flexible working arrangements.



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