Second Line Technical Support Specialist

1 month ago


Wareham, United Kingdom Intec Full time
Job Title: 2nd Line Support Analyst

We are seeking an experienced 2nd Line Support Analyst to join our team at Intec, a leading Microsoft consultancy partner. The successful candidate will work with one of our key clients, providing technical support and resolving issues in a timely manner.

Key Responsibilities:
  • Manage and resolve tickets through escalation or resolution
  • Provide technical support to end users, including installation, configuration, and troubleshooting of hardware, software, and peripheral devices
  • Oversee the maintenance and management of calls logged at the Support Desk, ensuring timely resolution in accordance with SLAs
  • Be a point of escalation for first line support calls
  • Share technical expertise within a team framework
Requirements:
  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS, or Google Cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV/VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Citrix (XenApp/XenDesktop)
Benefits:
  • Basic Salary: £30,000 - £37,000
  • Bonus
  • Excellent Benefits Package


  • Wareham, United Kingdom Intec Full time

    Job Title: 2nd Line Support AnalystJoin Intec, a leading Microsoft consultancy partner, as a 2nd Line Support Analyst and work with one of our key clients.Role and Responsibilities:Manage tickets through resolution or escalation, providing technical support to end users.Maintain and oversee installation, configuration, maintenance, and troubleshooting of end...


  • Wareham, United Kingdom Intec Full time

    Job Title: 2nd Line Support AnalystJoin Intec, a leading Microsoft consultancy partner, as a 2nd Line Support Analyst and work with one of our key clients.Role and Responsibilities:Manage tickets through resolution or escalation, providing technical support to end users.Maintain and oversee installation, configuration, maintenance, and troubleshooting of end...


  • Wareham, Dorset, United Kingdom Insight Select Full time

    2nd Line Support Analyst - Dorset - Consultancy - £30,000 - £37,000 + Excellent BenefitsAt Insight Select, we are seeking an experienced 2nd Line Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to end users, maintaining and overseeing the installation, configuration, and...


  • Wareham, Dorset, United Kingdom Insight Select Full time

    2nd Line Support Analyst - Dorset - Consultancy - £30,000 - £37,000 + Excellent BenefitsAt Insight Select, we are seeking an experienced 2nd Line Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to end users, maintaining and overseeing the installation, configuration, and...


  • Wareham, United Kingdom Intec Full time

    Job Title: 2nd Line Support AnalystLocation: DorsetJob Type: ConsultancySalary: £30,000 - £37,000 + Excellent BenefitsJob Description:Our client is a leading Microsoft consultancy partner seeking an experienced 2nd Line Support Analyst to work with one of their key clients. The successful candidate will be responsible for taking ownership and managing...


  • Wareham, Dorset, United Kingdom Perenco Full time

    Job Title: Technical Operations SpecialistPerenco is seeking a skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will play a critical role in ensuring the safe and efficient operation of our site.Key Responsibilities:Deliver HSE performance by demonstrating good safety behaviors and stopping any unsafe acts...

  • IT Support Specialist

    3 weeks ago


    Wareham, Dorset, United Kingdom Greggs Full time

    Vacancy OverviewWe are seeking a skilled IT Support Specialist to join our team at Greggs. As an IT Support Specialist, you will be the first point of contact for our colleagues, providing technical support and assistance with IT-related issues.About the RoleThis is a full-time role, working 35 hours per week, with flexibility considered.The contract is for...

  • Support Worker

    5 months ago


    Wareham, United Kingdom Care Line Recruitment Full time

    **Support Worker - Wareham** **£12.80 - £13 an hour weekly pay** We are in search for Support Workers in the BH20 area of Wareham (Dorset) We have a number of opportunities available for someone who has either worked as a Care assistant/Support Worker. We are an agency and have ongoing work available **Key Duties** - Work in the residential area,...


  • Wareham, United Kingdom Landmarc Support Services Full time

    Job Introduction Landmarc Support Services currently have an exciting opportunity for a Training Area Supervisor to join the team at Lulworth Camp in Dorset. In this role you will work on the Defence Training Estate, providing confidence to the employer through effective service delivery within your specialist area of Training Area and Ranges and by...


  • Wareham, Dorset, United Kingdom Todd Hayes Ltd Full time

    Instrumentation and Maintenance TechnicianTodd Hayes Ltd is seeking an experienced Instrumentation and Maintenance Technician to join their team at Wytch Farm.The successful candidate will be responsible for maintaining and repairing instrumentation and control systems, ensuring optimal performance and efficiency.Key Responsibilities:Maintaining and...

  • IT Support Specialist

    4 weeks ago


    Wareham, Dorset, United Kingdom Greggs Full time

    Vacancy OverviewWe are seeking a highly skilled IT Support Analyst to join our team at Greggs. As a key member of our IT & Business Change team, you will be responsible for providing first-class technical support to our colleagues.About the RoleThis is a full-time role (35 hours per week) with flexibility considered.The contract duration is 6 months.Our team...


  • Wareham, Dorset, United Kingdom Autism Unlimited Full time

    Autism Support SpecialistWe are seeking a mature individual to join our community team in Wareham as an Autism Support Specialist. The successful candidate will be responsible for providing a safe and supported environment for individuals with autism, promoting good life skills and independence.Key Responsibilities:Sharing skills and life knowledge with...

  • IT Support Analyst

    3 weeks ago


    Wareham, Dorset, United Kingdom Greggs Full time

    Vacancy OverviewWe are seeking an IT Support Analyst to join our team at Greggs on a 6-month temporary contract. As a key member of our IT Support Team, you will be the first point of contact for our colleagues reporting IT incidents or making IT service requests.About the RoleThis is a full-time role (35 hours per week) with flexibility considered.The base...

  • IT Support Analyst

    4 weeks ago


    Wareham, United Kingdom Greggs Full time

    Vacancy Information We have a fantastic opportunity to join the IT & Business Change team at Greggs as an IT Support Analyst on a 6 month temporary contract. Forming a key part of the Support Team, our IT support analysts are the first point of contact for our Greggs colleagues either reporting IT incidents or making IT service requests. We can...


  • Wareham, Dorset, United Kingdom Prospero Teaching Full time £12

    Prospero Teaching is seeking a dedicated Pastoral Support Assistant to work with a Specialist Provision in Wareham.The ideal candidate will have experience working with students who have Special Educational Needs and Mental Health Difficulties.This is a full-time role, 32.5 hours a week, with a competitive hourly rate of £12.Key Details:Contract type: Long...


  • Wareham, Dorset, United Kingdom Morson Talent Careers Full time

    Job Summary: We are seeking a highly skilled Manufacturing Specialist to join our team at Morson Talent Careers. As a key member of our production team, you will be responsible for the manufacture and test of a variety of products, including 1-3 piezo-composite transducer products. Key Responsibilities: • Assist in production and test of products...


  • Wareham, Dorset, United Kingdom GSL Education Full time

    About the Role:We are seeking a dedicated and empathetic Specialist Support Worker to join our team in providing inclusive education and pastoral care for students with Social, Emotional, and Mental Health (SEMH) needs.As a Specialist Support Worker, you will provide crucial support to students facing mental health challenges, helping them navigate their...


  • Wareham, Dorset, United Kingdom Morson Talent Full time

    Job Title: Technical Lead for Submarine SystemsAt Morson Talent, we have an exciting opportunity for a skilled Technical Lead to join our team as a Submarine Systems Design Authority. The role is based in Dorchester, Dorset, England, and offers a competitive salary, career development, and a pension scheme.About the RoleAs a Technical Lead, you will work...


  • Wareham, Dorset, United Kingdom Vision for Education -Southampton Full time £85

    Job Title: Specialist Teaching Assistant - SEMH SupportAbout the Role: Vision for Education are working with an SEMH secondary school based in New Milton who are seeking experienced Teaching Assistants to start ASAP. This is a full-time position and likely to be a temp to perm role.Key Responsibilities: Confident working 1:1 and within small groups of...


  • Wareham, Dorset, United Kingdom GSL Education Full time

    About the Role:We are seeking a dedicated and empathetic Specialist Support Worker to join our team at GSL Education. As a Mental Health Support Assistant, you will provide crucial support to students with Social, Emotional, and Mental Health (SEMH) needs in a local school in Wareham.Your Key Responsibilities:Provide nurturing support to students with SEMH...