2nd Line Support Specialist

1 month ago


Wareham, Dorset, United Kingdom Insight Select Full time
2nd Line Support Analyst - Dorset - Consultancy - £30,000 - £37,000 + Excellent Benefits

At Insight Select, we are seeking an experienced 2nd Line Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to end users, maintaining and overseeing the installation, configuration, and troubleshooting of end users' workstation hardware, software, and peripheral devices.

Key Responsibilities:
  • Provide technical support to end users via phone, email, or in-person.
  • Maintain and oversee the installation, configuration, and troubleshooting of end users' workstation hardware, software, and peripheral devices.
  • Manage calls logged at the Support Desk, ensuring timely resolution in accordance with agreed SLAs.
  • Be a point of escalation for first line support calls.
Requirements:
  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS or Google cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix (XenApp/XenDesktop)
What We Offer:
  • £30,000 - £37,000 Basic Salary
  • + Bonus
  • + Excellent Benefits Package

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