Food and Beverage Team Member

4 weeks ago

Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time
Food and Beverage Assistant

Linton Lodge Oxford, a reputable hotel, is seeking a dynamic and customer-focused Food and Beverage Assistant. This is an excellent opportunity for individuals who are passionate about delivering exceptional guest experiences.

Key Responsibilities:
  • Guest Service Excellence: Provide high standards of hospitality by efficiently handling guest requests, maintaining knowledge of all food and beverage menus, and ensuring compliance with company SOPs and QA standards.
  • Operational Support: Assist with all F&B operations, including handling orders, using the Point of Sale (POS) system, and ensuring that cleanliness and safety standards are maintained throughout the restaurant and bar areas.
  • Customer Care: Deliver friendly, professional, and courteous service at all times. Address guest inquiries, resolve issues, and service excellence processes to ensure full customer satisfaction.
  • Team Collaboration: Work closely with other departments to ensure smooth coordination and an exceptional guest experience. Support colleagues in achieving department goals and maintaining seamless service delivery.
  • Sales Support: Actively promote hotel services and up-sell food and beverage items.
  • Compliance and Safety: Adhere to all legal responsibilities, including food hygiene, health and safety regulations, and fire safety procedures. Maintain personal and workspace cleanliness in line with the hotel's grooming standards.
Requirements:
  • Enthusiasm for Providing Outstanding Guest Service: Demonstrate a genuine passion for delivering exceptional guest experiences within the hospitality sector.
  • Flexibility: Be willing to work shifts, including evenings, weekends, and holidays.
  • Strong Communication Skills: Possess excellent communication skills and the ability to work well as part of a team.
  • Experience with POS Systems: Having experience with POS systems and cash handling procedures is a plus.

By joining Linton Lodge Oxford, you will be part of a reputable hotel known for its commitment to quality and guest satisfaction. Enjoy a competitive salary and opportunities for career growth in the hospitality industry. Take advantage of training and development opportunities to enhance your skills and advance your career.

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