Customer Service Representative
1 month ago
About Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
In the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Overview
The Customer Service Representative will provide an exceptional level of service to our service users working with a variety of well-known and smaller organisations from charity, third sector and government sectors.
Key Responsibilities
- Understand, support and advise customers requiring a wide range of information, advice and guidance.
- Provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
- Comply with the expectations of customers.
- Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's).
- Provision of multi-channel information services.
- Provision of accurate, meaningful, and consistent information to support our customers.
- Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support.
- Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
- Work with colleagues to ensure the highest level of customer satisfaction.
- Ensure continuous service improvement, initiating, and responding to change in a positive manner.
- To undertake effective research on a range of topics to fit with deadlines.
- Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
Requirements
The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and have a strong attention to detail.
Salary
We offer a competitive salary of around £25,000 per annum, depending on experience.
Working for Maximus
We pride ourselves on being a dynamic and inclusive employer, offering a range of benefits including training and development opportunities, flexible working arrangements and a comprehensive pension scheme.
Join Us
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