Culinary Operations Manager
1 month ago
Charters Retirement Village, based in West Sussex, is seeking a Culinary Operations Manager to work part-time, 8am - 4pm Weds to Sun. This role offers flexibility and could be a job share opportunity.
Job DescriptionThis position involves developing a compelling food and beverage offering that meets the needs of our residents and wider customer base. You will contribute to creating an environment where residents feel valued, engaged, and empowered to live their best lives.
Main Responsibilities- Drive the delivery and evaluation of Village food and beverage services, ensuring compliance with all legal, regulatory, and professional standards.
- Collaborate with the Head of Hospitality to design a menu that meets the needs of our residents, visitors, and customers within agreed budgets.
- Pursue opportunities to improve food and beverage offerings, production, service, and profitability in line with group strategy.
- Educate hospitality staff on their responsibility to provide a safe and hygienic food service environment, ensuring effective cleaning practices for all hospitality areas.
- Solicit feedback from residents, customers, and visitors to identify their needs, issues, and concerns, and explore ways to anticipate and delight them.
- Address resident and customer inquiries and complaints professionally and courteously, using these interactions as opportunities to learn and drive continuous improvement.
- Foster strong relationships with residents by leading by example and actively contributing to creating an environment where they feel at the heart of village life.
- Utilize technology, systems, and processes to track and manage food and beverage income and impact, maximizing profitability and delivering a sustainable offering.
- A candidate who can plan and prioritize work to meet commitments aligned with RVG goals.
- An individual who can build partnerships and work collaboratively with others to achieve shared objectives.
- A person who consistently achieves results, even under challenging circumstances.
- A skilled problem-solver who knows the most effective and efficient processes to get things done and prioritizes continuous improvement.
- An effective resource manager who can secure and deploy resources efficiently.
- A relationship builder who can develop strong connections with residents and deliver customer-centric solutions.
- Pro-rota holidays plus bank holidays off.
- Full sick pay after three months of service.
- Medicare benefits after three months.
- Birthday leave.
- Pension scheme participation.
- Life assurance coverage.
- Discounted gift cards.
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