Travel Operations Coordinator

2 weeks ago

Bristol, Bristol, United Kingdom Reed Full time
Travel Operations Administrator

Reed is partnering with a Central Bristol-based travel business to find a skilled Travel Operations Administrator to join their team on a full-time, permanent basis.

This role is ideal for an individual with a strong background in travel operations and a passion for delivering exceptional support to clients. The successful candidate will play a vital role in securing services for client bookings and producing accurate final travel documents, ensuring clients have a seamless travel experience.

Key Responsibilities:
  • Confirm travel arrangements, including accommodation, restaurants, activities, excursions, guides, and transportation, using various communication methods and reservation systems.
  • Manage booking queues, reservations, and requests, aligning availability and logistics with client needs to ensure the smooth delivery of high-quality group tours and tailor-made trips.
  • Generate client and tour leader travel documents, maintaining up-to-date client and product details for flawless documentation.
  • Foster strong relationships with suppliers and external partners to ensure the successful delivery of trips.
  • Input reservation details into our system for smooth information flow to Travel Consultants and accurate Info Packs for clients.
  • Record service costs accurately for efficient financial processing.
  • Prepare final travel documents with welcome letters for clients, ensuring a professional presentation.
  • Support Sales teams with queries, issues, and requests, and conduct quality control of Group Tour bookings.
About You:
  • A passion for Japan/Asia as travel destinations and a desire to assist others in discovering these regions.
  • A strong geographical and logistical understanding of Japan and core destinations.
  • Experience in confirming a wide range of travel arrangements.
  • Excellent problem-solving skills with the ability to confidently use initiative.
  • Organised and capable of handling a volume of complex tasks simultaneously.
  • High productivity and accuracy, sometimes under tight time pressures.
  • Excellent communication and interpersonal skills across various platforms.
  • Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint).
  • Advanced level of English, both written and spoken.
  • Japanese language skills are a bonus but not essential.
What We Offer:
  • Annual discretionary performance-related bonus.
  • 25 days annual leave, increasing with service.
  • Birthday leave.
  • Enhanced parental leave.
  • Employer pension contribution.
  • Employee Assistance Program.
  • Volunteering leave.
  • Designated learning and development time.

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