Customer Service Liaison

3 days ago


Liverpool, Liverpool, United Kingdom Philharmonic Hotel Full time

The Philharmonic Hotel is seeking a skilled Customer Service Liaison to join its team. This role requires a strong commitment to delivering exceptional customer experiences and providing top-notch service to our guests.

Key Responsibilities:

  • Greet and assist guests, providing information about hotel services and amenities.
  • Process payments and handle billing inquiries in a professional and efficient manner.
  • Address guest complaints or issues promptly and effectively, resolving them to the satisfaction of our valued customers.
  • Work collaboratively with housekeeping and maintenance teams to ensure seamless operations and enhance the guest experience.
  • Assist with administrative tasks as required, including answering phone calls and managing correspondence.
  • Promote hotel services and facilities to increase revenue and drive business growth.

Requirements:

  • Previous experience in a hotel or hospitality environment is preferred but not essential.
  • Strong communication skills, both verbal and written, with an emphasis on phone etiquette and effective problem-solving.
  • Multilingual or bilingual abilities are advantageous for interacting with diverse guests and providing personalized service.
  • Demonstrated ability to work in a fast-paced environment, prioritizing tasks and maintaining a high level of productivity.
  • Knowledge of hotel management systems is a plus but not mandatory.

Job Details:

Estimated salary: £23,628 - £31,222 per annum (based on 8-16 hours per week)

Benefits: company pension, discounted food, employee discount, on-site parking



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