Customer Service Agent

2 weeks ago


Preston, Lancashire, United Kingdom dnata Full time

We are recruiting for Customer Resolution Advisors to join dnata Travel Group at our UK flagship office in Leyland. This is a great opportunity to work in a fast-paced industry where no two days are the same.

You will be the first point of contact for customers who may have an issue before they travel or whilst on holiday. Day-to-day tasks will include resolving issues quickly, providing excellent customer service, and working to resolve problems such as name changes with airlines, health and safety issues, and hotel reservations.

To be considered for this role, you will need the following:

  • GCSEs or equivalent in Maths and English
  • Excellent communication and negotiation skills
  • Problem-solving skills and the ability to investigate and find the root cause of an issue
  • Outstanding customer service and administration experience
  • Attention to detail and IT literacy
  • Travel industry experience is essential

The working hours are 37.5 hours per week, 5 days over 7, between 9am and 6pm.



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