Business Operations Improvement Specialist
2 weeks ago
We are seeking a highly analytical and results-driven Business Operations Improvement Specialist to join our team. As a key member of our business operations team, you will be responsible for identifying opportunities to improve our costs and quality of service in customer support.
This role reports to the Director of Business Operations and requires strong analytical skills, attention to detail, and excellent communication skills. You will work closely with cross-functional teams, including customer support, partners operations, fraud, growth, product, and data.
Main Responsibilities:
- Lead special projects to improve costs and quality of service
- Build data tooling and continuous improvement processes to identify, size, and prioritize projects
- Collaborate with product and operational teams to develop quarterly improvement plans
- Design and implement scalable systems, tools, and processes
- Develop playbooks, train others, and scale operational processes
- Conduct ad-hoc analysis and structure complex problems using SQL and Excel
Requirements:
- Bachelor's degree required
- 3-5 years of experience in improving operations in a data-intensive environment
- Familiarity with SQL and proficiency in Excel
- 'No task too small' attitude and willingness to dive into details
- Ability to add 'just enough' process to scale without bureaucracy
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