Customer Service Advocate

3 days ago


Ipswich, Suffolk, United Kingdom Greenbean Full time

About the Position: We are looking for a dedicated Customer Service Advocate to join our team in Ipswich. In this role, you will be responsible for handling complaints and price comparison cases to agreed standards, while developing formal and informal networks throughout the company to facilitate information gathering.

Responsibilities and Tasks:

  1. Use detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.
  2. Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards.
  3. Developing ways to improve customer service and complaint handling, sharing specialist knowledge.

About You: To be successful in this position, you should possess excellent analytical and problem-solving skills, as well as strong communication skills. You must be able to work effectively in a team environment, collaborating with colleagues to share ideas and knowledge. Your ability to use your initiative and problem-solving skills will enable you to identify the best course of action when dealing with complex situations.

Our Offer:

  • A salary of £29,000-£31,000 per annum.
  • A range of employee benefits, including private medical insurance, discounted gym memberships, cycle-to-work scheme, and an employee assistance programme with confidential counselling.


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