Helpdesk Administrator
4 weeks ago
We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Answering Help Desk calls and inputting information into client and system databases
- Raising reactive call outs, PPM visits, and quoted works
- Monitoring shared mailboxes and taking action on emails as necessary
- Closing all jobs accurately across systems, meeting SLAs
- Assisting staff with queries and providing administrative support
- Raising reports to drive efficacy and performance
- Producing documentation for audits and filing/archiving
- Ensuring client portals are updated promptly with updates
- Obtaining stationery and managing permits/submissions
- Managing multiple engineers' schedules - reactive, PPM, and quoted
- Ordering materials and plant hire, raising purchase orders
- Liaising with subcontractors/suppliers for schedule dates and organizing with customers
- General administrative housekeeping, including uploading worksheets/invoices to customer portals and internal systems
- Invoicing reactive and quoted tasks upon completion
- Ensuring a full handover when going on annual leave
- Reviewing hire lists and ensuring off-hired items are taken promptly
- Posting letters and parcels
- Managing materials orders from order to delivery
- Administration of timesheets and ensuring accuracy of work completed
- Maintaining timesheets across two systems, ensuring MB numbers and hours match
- Producing accurate and timely invoices, ensuring costs incurred are accurately recovered
- Participating in team meetings with clients, actioning feedback from these alongside the Manager
- Ensuring tasks are attended within SLAs, communicating with clients if not
- Generating monthly reporting for the customer
- At least 3 years' experience in the maintenance industry
- Confidence in dealing with customer issues
- Knowledge of scheduling engineers' daily routes
- Knowledge of Prism/Service Channel (not essential but useful)
- Knowledge of scheduling systems
- Ability to invoice
- Knowledge of raising purchase orders
- Good communication skills, dealing with engineers and clients
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Helpdesk Administrator
2 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk AdministratorCBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service, managing helpdesk calls, and ensuring timely resolution of issues.Key Responsibilities:Answer helpdesk calls and respond to customer...
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Helpdesk Administrator
4 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk AdministratorCBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving issues in a timely and professional manner.Key Responsibilities:Answering and...
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Helpdesk Administrator
4 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk AdministratorCBW Staffing Solutions is seeking an experienced Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving issues in a timely and professional manner.Key Responsibilities:Answering and...
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Helpdesk Administrator
1 month ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and system...
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Helpdesk Administrator
1 month ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and system...
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Helpdesk Administrator
4 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and...
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Helpdesk Administrator
4 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and...
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Helpdesk Administrator
3 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and...
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Helpdesk Administrator
3 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Answer Help Desk calls and input information into client and...
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Helpdesk Administrator
1 week ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk AdministratorJob Summary: We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Answer Help Desk...
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Helpdesk Administrator Position
2 weeks ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator Job DescriptionWe are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing administrative support to our clients.Key Responsibilities:Answer Help Desk calls and...
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Facilities Management Helpdesk Specialist
2 days ago
Wickford, Essex, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk AdministratorAbout the Role:We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional support to our clients and internal teams, ensuring timely resolution of queries and issues.Key Responsibilities:Respond to Helpdesk...
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Helpdesk Administrator
1 month ago
Wickford, United Kingdom CV-Library Full timeHelpdesk Administrator - FM Service Provider - Wickford, Essex - Up to £30,000 per annum depending on experience Are you an experienced Helpdesk Administrator looking for a new challenge? Are you immediately available and looking for permanent work? If so please read on... Exciting opportunity for an experienced...
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Helpdesk Administrator
1 month ago
Wickford, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator - FM Service Provider - Wickford, Essex - Up to £30,000 per annum depending on experience Are you an experienced Helpdesk Administrator looking for a new challenge? Are you immediately available and looking for permanent work? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an...
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Helpdesk Administrator
4 weeks ago
Wickford, United Kingdom CBW Staffing Solutions Full timeJob DescriptionHelpdesk Administrator - FM Service Provider - Wickford, Essex - Up to £30,000 per annum depending on experience Are you an experienced Helpdesk Administrator looking for a new challenge? Are you immediately available and looking for permanent work? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to...
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IT Co-ordinator
5 months ago
Wickford, United Kingdom Wernick Group Full timeThe IT Co-Ordinator role will be vital in maintaining and managing the IT systems and liaising with key suppliers. The role is varied and ever changing depending on the needs of the business and involves being able to effectively manage and form relationships internally within the Group operations and externally with key suppliers. This role is available in...
