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Customer Service Liaison

1 month ago

Warrington, Warrington, United Kingdom CSC Recruitment Ltd Full time
About the Company: Our client, a dynamic housing developer based in Warrington, is seeking a dedicated Customer Care Coordinator to join their team. This rapidly growing company prioritizes delivering high-quality homes and exceptional customer experiences.

The Role: As the bridge between the company and its homeowners, you will ensure a seamless and positive post-purchase experience. Your primary responsibility will be to address homeowner inquiries, resolve any issues promptly, and uphold the company's high standards.

Key Responsibilities:
  • Manage incoming calls and emails from homeowners, addressing concerns and queries effectively.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Maintain detailed records of interactions, ensuring all customer data is accurately recorded.
  • Provide exceptional aftercare and follow-up to ensure customer satisfaction.
  • Support the development of customer care processes and help identify areas for improvement.