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Patient Booking Coordinators

2 months ago

Preston, Lancashire, United Kingdom CHEC Full time

About the Role

CHEC is a leading organisation in the eye health sector, and we are seeking highly skilled Patient Booking Coordinators to join our Referral and Bookings Management Centre team. As a Patient Booking Coordinator, you will be the first point of contact for patients, general practitioners, and optometrists throughout the referral process.

Key Responsibilities

  • Process referrals and book patient appointments using our booking system
  • Liaise with primary, community, and secondary care providers using a mix of telephone and online e-referral, NHS, and in-house IT systems
  • Perform ad hoc administration duties as necessary
  • Work effectively and efficiently to CHEC standards

Requirements

  • Excellent customer service skills
  • Ability to work as part of a team
  • IT literacy
  • Ability to work under pressure and to service levels
  • Empathy and patience with referrals
  • Strong communication skills and confidence when speaking on the phone
  • Good attention to detail

What We Offer

  • Competitive salary of £22,500.00 per year
  • 31 days holidays inclusive of bank holidays
  • Refer a friend scheme
  • Company pension
  • Company sick pay scheme
  • Life assurance scheme
  • Bluelight Card- 100's of discount and cashback options
  • Career development opportunities
  • Performance review with a training and development plan
  • Great team and working environment

Working Hours

  • Day shift
  • Monday to Friday

Education

  • GCSE or equivalent (preferred)

Work Location

  • In person