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Complex Care Team Lead

4 weeks ago

Maidstone, Kent, United Kingdom Continuity Of Care Services Full time

Complex Care Supervisor Role Overview

We are seeking an experienced Complex Care Supervisor to join our team at Continuity of Care Services. As a key member of our care team, you will play a vital role in supporting our clients with complex needs, including those with tracheostomies, ventilators, gastrostomy tubes, and bowel management care.

Key Responsibilities:

  • Collaborate with our Care Manager to set up care packages and introduce new staff to our clients
  • Maintain familiarity with the complex needs of each client to ensure continuity and consistency as per their care plan
  • Supervise, shadow, manage competency assessments, conduct observations, and mentor our care assistants
  • Work with the care coordinator to maintain shift cover within the care package team
  • Perform clinical duties of personal care, medication administration, meal preparation, and light household duties
  • Participate in the on-call rota, shared with the wider team

Requirements:

  • Experience of supporting those with disabilities and complex health needs
  • Attend mandatory fully funded training and achieve a QCF level 3 Health and Social Care qualification within the first year of employment
  • Strong communication, excellent organisation, and problem-solving skills

What We Offer:

  • Fully funded QCF level 3 Health and Social Care qualification
  • Ongoing CPD-training and clinical supervision to support revalidation requirements
  • Paid mileage where applicable
  • Use of company mobile and app to manage schedule
  • Consistent on-call support & coaching from your line manager
  • Earn £500 with our Refer a Friend scheme (terms and conditions apply)
  • Shop St: Extensive retail discount scheme for employees and their family
  • Confidential support from our in-house mental health wellbeing team
  • SmartClinic: 24/7 live chat, phone or video with trained counsellors, anxiety management, online CBT, and physical health therapy services such as physiotherapy
  • Accumulate holiday pay as you work

About Continuity of Care Services

We are an Equal Opportunities, Disability Aware, and CQC Regulated Employer, committed to providing exceptional care to our clients. We encourage applications from candidates of all backgrounds and experiences.