Head of Consumer Experience

13 hours ago

London, Greater London, United Kingdom Trustpilot, Inc. Full time

About Us

Trustpilot, Inc. is a global leader in review management, helping businesses build trust with their customers through genuine reviews. With over 300 million reviews and 67 million monthly active users, we're dedicated to creating a more transparent and trustworthy marketplace.

We're driven by connection and are passionate about building a culture that values diversity, equity, and inclusion. Our offices around the world are vibrant hubs where talented individuals come together to drive innovation and growth.

About the Job

We're seeking an experienced Head of Consumer Experience to join our leadership team at Trustpilot, Inc. As a key member of our team, you will be responsible for developing and implementing a comprehensive product strategy that aligns with our vision of becoming the universal symbol of trust.

The successful candidate will have a proven track record of leading cross-functional teams and delivering innovative products that meet the evolving needs of consumers. You will work closely with our engineering, data science, marketing, legal, and policy teams to ensure that our consumer product strategies align with company goals, regulatory requirements, and industry best practices.

As a strategic thinker with a deep understanding of consumer needs and behaviors, you will be responsible for developing and influencing executive leadership on our consumer strategy. You will also have experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience.

Key Responsibilities

  1. Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust.
  2. Lead the consumer product team to innovate and deliver impactful product solutions that address consumer challenges.
  3. Collaborate with cross-functional teams to understand emerging consumer trends, behavior, and needs across both new and existing markets.
  4. Manage and mentor a team of Product Managers committed to Consumer product development.
  5. Utilize metrics, user feedback, and security incident data to guide product development decisions.

Requirements

  • Proven Product Leadership experience working in a leadership role developing teams, with a significant focus on consumer products in a technology-focused company.
  • Strategic Thinker with the ability to develop, influence, and deliver a comprehensive consumer strategy with executive leadership.
  • Consumer-Centric with a deep understanding of consumer needs and behaviors in the context of buying decisions online.
  • Collaborative Mindset with advanced interpersonal and communication skills, coupled with high emotional intelligence.
  • Proven analytical and problem-solving skills, with previous experience using data to inform product strategy and decisions.

What We Offer

  • A competitive salary of $180,000 per year, plus bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Season ticket loan and a cycle-to-work scheme.
  • Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.

  • Digital Experience Director

    12 hours ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Job TitleHead of E-CommerceCompany OverviewConsumer Additions, a leading company in the retail industry, is seeking an experienced professional to lead its e-commerce strategy. The ideal candidate will have a proven track record in driving online sales and improving customer experiences.Estimated Salary£80,000 - £110,000 per annum, depending on experience.

  • Head of Consumer Communications

    5 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Head of Consumer Communications Job DescriptionWe are seeking a highly skilled Head of Consumer Communications to join our team at CV-Library. As a Head of Consumer Communications, you will be responsible for developing and implementing strategic consumer communications plans that drive business growth.You will work closely with our marketing team to create...

  • Head of Consumer Innovation

    6 days ago

    London, Greater London, United Kingdom Trustpilot, Inc. Full time

    Head of Consumer InnovationWe are seeking an experienced Head of Consumer Innovation to join our team in Copenhagen, Denmark. As a key member of our leadership team, you will play a vital role in shaping our consumer product strategy and leading a dedicated team of Product Managers.About YouYou have a proven track record in product leadership, with...

  • Head of Commercial Pricing

    3 weeks ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Job Overview: Head of Commercial PricingAs the Head of Commercial Pricing with Consumer Additions' client, you will play a critical role in driving revenue growth through effective pricing strategies. Working closely with the group leadership team, you will be responsible for defining and implementing the group's dynamic pricing strategy, leading the pricing...

  • Head of Compliance and Consumer Protection

    7 days ago

    London, Greater London, United Kingdom ROYAL BOROUGH OF GREENWICH Full time

    Drive Service Improvement in the Royal Borough of Greenwich as the Head of Public Protection and Consumer Standards. This is a key leadership position with responsibility for ensuring compliance with legislative responsibilities while enhancing safety and creating safer environments across the borough.About the Role:Develop and implement service plans,...

  • Head of Consumer Engagement

    1 week ago

    London, Greater London, United Kingdom Lime Talent Full time

    **Job Title: Head of Consumer Engagement**We are seeking an experienced professional to lead our consumer engagement efforts and drive growth across both B2B and B2C markets.As Head of Consumer Engagement, you will develop and execute marketing strategies that deliver measurable results, with a focus on customer engagement and brand recognition.With a strong...

  • Head of Protective Services and Consumer Standards

    5 days ago

    London, Greater London, United Kingdom ROYAL BOROUGH OF GREENWICH Full time

    Job Title: Head of Protective Services and Consumer StandardsWe are seeking an experienced and skilled professional to join our team as the Head of Protective Services and Consumer Standards. In this challenging and rewarding role, you will be responsible for leading and managing a wide range of services, including protective security, counter-terrorism and...

  • Head of Consumer Engagement

    5 days ago

    London, Greater London, United Kingdom Glanbia Full time

    We are seeking a Head of Consumer Engagement to join our team in the UK. As a key member of our consumer engagement department, you will play a critical role in building relationships with our customers and driving our brand's growth and success.Key responsibilities include:Developing and executing our consumer engagement strategy to drive growth and...

  • Head of Consumer Product Development

    2 weeks ago

    London, Greater London, United Kingdom VeSync Full time

    Job SummaryWe are seeking an experienced Head of Consumer Product Development to join our team at VeSync. The ideal candidate will have at least 15+ years of experience in consumer product design and development for international markets and a strong understanding of the consumer product market in the UK/EU.The Head of Consumer Product Development will be...

  • Head of Consumer Experience

    4 weeks ago

    London, Greater London, United Kingdom Chandcogroup Full time

    As a Head of Retail Operations, you will play a crucial role in shaping the future of our retail business at the iconic Southbank Centre. You will be responsible for overseeing the safe, legal and efficient day-to-day operation of our retail businesses on site, as well as collaborating with other teams to deliver exceptional customer experiences.Job...

  • Direct to Consumer Experience Manager

    5 days ago

    London, Greater London, United Kingdom The School of Life Full time

    The School of Life is seeking an experienced marketer to lead its direct-to-consumer marketing efforts. As Direct to Consumer Experience Manager, you will create and execute a customer-centric strategy that maximises the customer touch points across The School of Life's many types of content and services.Key Responsibilities:Create and execute a...

  • Head of Consumer Insights

    2 days ago

    London, Greater London, United Kingdom Fairer Finance Full time

    About the RoleWe are recruiting for a Head of Consumer Insights to lead our fast-growing research team and contribute to our mission of making financial services fairer for consumers.Our CompanyFairer Finance is a forward-thinking company that values fairness, diversity, and inclusion. We strive to deliver better outcomes for consumers and businesses through...

  • Head of Consumer Product Development

    6 days ago

    London, Greater London, United Kingdom Martyn Bassett Associates Full time

    Job Description: Head of Consumer Product DevelopmentCreate and execute strategies to drive product-led growth for our client's flagship app.Develop and manage a global consumer product that delivers business results.Collaborate with the Founder/CEO to drive success.

  • Head of Consumer Transaction Strategy

    14 hours ago

    London, Greater London, United Kingdom Alan Mitchell Full time

    About the RoleThis is an exciting opportunity for a Head of Consumer Transaction Strategy to lead M&A transactions within the consumer sector in Germany. You will be responsible for conducting thorough market research and analysis to identify potential M&A opportunities, developing and maintaining a strong network of industry contacts and financial...

  • Senior Accountant

    13 hours ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About the RoleWe are seeking a Senior Management Accountant to join our team at Consumer Exec. As a key member of the finance department, you will be responsible for managing the AP and AR functions, preparing and posting monthly accruals, and ensuring timely and accurate financial reporting.The ideal candidate will have strong technical accounting...

  • Director of Consumer Services

    1 week ago

    London, Greater London, United Kingdom ROYAL BOROUGH OF GREENWICH Full time

    Role Overview">The Royal Borough of Greenwich seeks a seasoned professional to fill the position of Head of Public Protection and Consumer Standards. As a strategic leader, you will play a pivotal role in shaping and delivering high-quality public protection and consumer standards services that meet the evolving needs of residents and businesses.">This is an...

  • Consumer Sector Transaction Head

    6 days ago

    London, Greater London, United Kingdom Alan Mitchell Full time

    Consumer Sector Transaction Head Job Requirements:We are seeking an experienced leader to head our Consumer M&A efforts within the German-speaking European markets. The ideal candidate will have a proven track record of successfully executing complex M&A transactions.Key Responsibilities:Originate and execute M&A transactions with a focus on the German...

  • Brand Experience Manager

    13 hours ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About UsConsumer Additions and Consumer Exec is a rapidly scaling company dedicated to delivering exceptional customer experiences through innovative marketing strategies. Our team is passionate about building something great and is looking for like-minded individuals to join us on this journey.As a Senior Brand Marketing Executive, you will play a crucial...

  • Head of Consumer Products Development

    1 week ago

    London, Greater London, United Kingdom Huddle Full time

    About the RoleWe are currently seeking a highly skilled Head of Consumer Products Development to lead our consumer products business forward. As a key member of our commercial team, you will be responsible for developing and implementing a long-term growth strategy for our consumer products business, ensuring revenue targets are met and brand values are...

  • Head of Consumer Product Strategy

    13 hours ago

    London, Greater London, United Kingdom Martyn Bassett Associates Full time

    About the RoleWe're looking for a talented Head of Product to lead our consumer product strategy in London or Europe. This exciting opportunity involves developing and executing plans to increase revenue, MAU growth, and subscription revenue.Your mission will be to deliver product-led growth motions that drive business expansion while maintaining a focus on...