Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Student Beans Full time

As a key member of our team, you will play a crucial role in driving the success of our clients.

Responsibilities include:

  • To support the account management team in enabling clients to understand the value that Student Beans brings to their business.
  • Liaising with our brands to understand their goals and aims via success planning workshops.
  • Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability, and ensure we're aligning with their strategic aims.
  • Utilise your customer knowledge to identify revenue opportunities for the Account Management team.
  • Ensuring you are able to identify any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues.
  • Leveraging your knowledge and relationship with the customer to identify expansion opportunities for the Account Management team

Requirements

A little bit about you...
We'd really like to hear from you, if you have...

  • Previous experience within a B2B Customer Success role.
  • Comfortable with using data to make informed decisions.
  • Clear and effective communication, between stakeholders internally and externally.
  • Comfortable working to team targets and OKRs.
  • Strong commercial awareness.

Benefits

Life at Student Beans

Let's take a look at just a few things that make Student Beans an amazing place to work...

Competitive salary.

Unlimited holiday. We strongly believe in a healthy work life balance, so we don't cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing.

Accredited 'Great Place To Work' company in three categories:

‍ Remote first working environment, meaning you're not obligated to come into the office, you can choose the environment you think you excel best in.

Flexi-time, including Flexi Friday which gives you the opportunity to finish at

Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.

Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few.

Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.

£200 work from home set up allowance to put towards your home office.

Want to know more? Check out our career site for everything you need to know about starting a career with Student Beans...

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Student Beans may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Student Beans' use of your personal information.

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