Payments Operations Manager

22 hours ago


Chippenham, Wiltshire, United Kingdom Good Energy Group Full time
Job Description

We are seeking an experienced Payments Specialist to join our team on a 12-month fixed term contract. As a key member of the Payments Team, you will play a crucial role in ensuring smooth, accurate, and timely payment processes.

The ideal candidate will have a strong commitment to delivering excellent service in a payments environment. Your exceptional communication skills, both verbal and written, enable you to maintain a professional demeanor in all interactions. Detail-oriented and conscientious, you take pride in your work, ensuring high accuracy and consistently meeting deadlines.

Responsibilities
  • Support line managers in achieving team targets by improving productivity, meeting KPIs, and resolving queries efficiently.
  • Provide high-quality service to support colleagues in managing customer experiences.
  • Process manual and system-based refunds, as well as held payments, while adhering to GSOP regulations and company procedures.
  • Audit accounts to ensure compliance with regulatory requirements and apply necessary adjustments for late refunds.
  • Process remittance files and audit accounts for correct allocation of funds.
  • Conduct quality assurance checks on automated and proactive refunds.
  • Collaborate with colleagues to resolve data discrepancies and complex account issues.
  • Maintain accurate records, both internally and with external partners.
  • Prepare and send customer refund correspondence, while keeping up-to-date records.
Requirements

Proven experience in delivering excellent customer service in a fast-paced environment, utilizing multiple systems and processes.

Experience working within a team environment, with a flexible approach to meet the team's needs.

Strong communication skills, both verbal and written.

Effective time management skills, with the ability to prioritize and manage your own workload.

Good understanding of payment processes and related practices.

Intermediate to advanced proficiency in Microsoft Excel.



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