Service Operations Manager

4 days ago


Chippenham, Wiltshire, United Kingdom Global Technology Solutions Ltd Full time

At Global Technology Solutions Ltd, we are looking for a skilled Service Operations Manager to join our team based in Chippenham. This position involves overseeing the service delivery team, ensuring high-quality service through Jira ITSM and rapid incident response.

Salary & Benefits

We offer an attractive salary of £42,000 per annum, along with a range of benefits including private healthcare, unlimited holiday policy, and career development opportunities.

Key Responsibilities
  • Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs.
  • Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment with support from Systems Administrators.
  • Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking.

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