Customer Service Representative

4 days ago


Manchester, United Kingdom Finsbury Food Group Full time

Job Title: Customer Care Co-ordinator

Location: Whitefield, Manchester

Job Type: Full-time

Salary: Competitive with Opportunity for Growth

Finsbury Food Group is a leading speciality bakery manufacturer. We are seeking a Customer Care Co-ordinator to join our Commercial team in Whitefield, Manchester.

The Customer Care Co-ordinator will provide excellent customer service, assisting in the day-to-day running of the customer care process within the commercial team. They will be the key contact for major customers, building strong working relationships and taking ownership of the customers.

This is a fast-paced role, where the successful candidate will have excellent customer service skills, a confident telephone manner, and strong IT skills. They will also require good organizational skills with great attention to detail.

The Customer Care Co-ordinator will be responsible for taking orders over the phone, handling customer queries and complaints in a professional and timely manner, and processing orders. They will build strong relationships with customers, our logistics partner, and other departments within the business.

Key Responsibilities:

  • Provide excellent customer service
  • Assist in the day-to-day running of the customer care process
  • Build strong working relationships with major customers
  • Take ownership of customer accounts
  • Process orders in a timely and efficient manner
  • Handle customer queries and complaints in a professional manner

Requirements:

  • Excellent customer service skills
  • Strong IT skills, particularly in Microsoft Office
  • Confident telephone manner
  • Good organizational skills with attention to detail
  • Ability to work in a fast-paced environment

Finsbury Food Group is committed to employee development and offers opportunities for growth and long-term career development. If you are a motivated and customer-focused individual, please get in contact to learn more about this exciting opportunity.



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