Customer Journey Optimization Specialist

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Harnham Full time
Job Description:

Harnham seeks a skilled Customer Journey Optimization Specialist to support our digital platforms and drive customer growth.

This role requires strong technical experience in GA4, Power BI, and Big Query, as well as expertise in customer journeys and digital customer data.

The successful candidate will have a proven track record in A/B testing and conversions, and strong stakeholder management skills.

Responsibilities include analysing digital platforms to track customer drop-off points and optimising performance, collaborating with eCommerce managers to create high-performing web pages, utilising GA4 and internal datasets for actionable insights, mapping complex customer journeys and developing strategies to enhance digital performance.

You will also be responsible for providing multi-touchpoint interaction insights and emphasising A/B testing, aligning reporting with business needs by blending customer journey insights with commercial objectives, and empowering the team to self-serve data and reporting, enabling independent adjustments.

The salary for this position is £53,000, and we offer a 6-month Fixed-Term Contract with a hybrid work arrangement of 3/4 days per month.



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