Tenancy Support Manager

2 weeks ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time
Job Role

We are looking for a Tenancy Support Manager to provide exceptional tenancy management services to our customers in Bedford and the surrounding area.

Main Responsibilities
  • To maximise rent and void loss and ensure tenancy sustainment through effective communication and problem-solving skills.
  • To manage lower-level ASB cases and maintain a high level of customer service and safeguarding awareness.
  • To work closely with the Complex Case team Housing Officers to ensure comprehensive, consistent services are provided to our customers.
  • To conduct regular estate inspections and monitor services to identify areas for improvement.
About You
  • You will have excellent customer service skills and the ability to put customers at the heart of what you do.
  • Strong problem-solving, negotiation, and influencing skills are essential.
  • Good written and verbal communication skills are necessary to work effectively with internal teams and external organisations.
  • You should be highly organised and able to manage your time effectively to meet deadlines.
  • Experience of working in partnership with internal teams and external organisations is desirable.
What We Offer
  • A competitive salary of £33,500 per annum, inclusive of a car allowance.
  • 28 days' annual leave plus Bank Holidays.
  • A generous contributory pension scheme.
  • Private healthcare.
  • Free life assurance.
  • Access to an extensive range of wellbeing services and tools.
  • Opportunities for learning and development.
  • Discounted gym membership.
  • Retail discount scheme.


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