Tenancy Support Manager
2 weeks ago
We are looking for a Tenancy Support Manager to provide exceptional tenancy management services to our customers in Bedford and the surrounding area.
Main Responsibilities- To maximise rent and void loss and ensure tenancy sustainment through effective communication and problem-solving skills.
- To manage lower-level ASB cases and maintain a high level of customer service and safeguarding awareness.
- To work closely with the Complex Case team Housing Officers to ensure comprehensive, consistent services are provided to our customers.
- To conduct regular estate inspections and monitor services to identify areas for improvement.
- You will have excellent customer service skills and the ability to put customers at the heart of what you do.
- Strong problem-solving, negotiation, and influencing skills are essential.
- Good written and verbal communication skills are necessary to work effectively with internal teams and external organisations.
- You should be highly organised and able to manage your time effectively to meet deadlines.
- Experience of working in partnership with internal teams and external organisations is desirable.
- A competitive salary of £33,500 per annum, inclusive of a car allowance.
- 28 days' annual leave plus Bank Holidays.
- A generous contributory pension scheme.
- Private healthcare.
- Free life assurance.
- Access to an extensive range of wellbeing services and tools.
- Opportunities for learning and development.
- Discounted gym membership.
- Retail discount scheme.
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Tenancy and Neighbourhood Services Coordinator
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Tenancy Maintenance Advisor
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Accommodation and Housing Support Officer
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