Outpatient Services Operations Lead

3 weeks ago


Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

East Kent Hospitals University NHS Foundation Trust is one of the largest hospital trusts in England, serving a population of approximately 800,000 people.

We are seeking an experienced individual to fill the role of Outpatient Services Supervisor. The successful candidate will be responsible for managing the day-to-day activities of a team within the Patient Service Centre.

The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They will also be able to maintain accurate records and ensure mandatory training is up to date.

Main Duties

  • Contact with front-line service users, members of the public, and other external stakeholders
  • Organisation and maintenance of effective systems (paper-based and electronic)
  • Typing and preparation of correspondence for team members
  • Management of clinic changes, including cancelling clinics and changing appointment slots

About Us

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We're looking for compassionate individuals to be part of our improvement journey.



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