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Night Receptionist

2 months ago

London, Greater London, United Kingdom Citadines Barbican London Full time

Job Summary:

Citadines Barbican London is seeking a skilled Night Receptionist to join our Front Office Team. As a Night Receptionist, you will be responsible for providing exceptional customer service, managing night operations, and ensuring a smooth guest experience.

Key Responsibilities:

  • Offer a warm welcome and departure experience to guests, managing expectations and personalizing their needs
  • Manage night operations, including checking arrivals and departures, reservations, payments, and rate discrepancies
  • Take initiative in accommodating guests' needs in a resourceful manner
  • Be proactive in learning and developing administrative tasks, procedures, and standards
  • Ensure End of Day reports and night auditing sheets are completed to the required standard

Requirements:

  • Previous experience in a similar role is desirable
  • Good problem-solving skills and ability to apply them to the job role
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills

What We Offer:

  • Genuine career opportunities within our business
  • Valuable on-the-job training and access to our digital online learning platform
  • A travel allowance for every day worked to contribute to commuting costs
  • A PERKBOX subscription with benefits, retail discounts, and savings available
  • Employee Assistance Programme
  • Refer a Friend bonus
  • Employee Recognition Awards Ceremony and company team parties
  • Staff incentives when you and your team perform