Travel Money Advisor
3 days ago
Unlock Your Potential as a Travel Money Advisor
Are you passionate about delivering exceptional customer experiences and providing expert advice on foreign exchange? Do you thrive in a fast-paced retail environment and enjoy working with people from diverse backgrounds?
We're seeking a skilled Travel Money Advisor to join our team at Travelex, where you'll play a vital role in helping customers achieve their travel goals. As a key member of our team, you'll be responsible for:
- Nurturing relationships with customers to understand their travel needs and preferences
- Providing expert advice on Travelex products and services to ensure customers receive the best possible experience
- Processing foreign exchange transactions accurately and efficiently, while maintaining high levels of customer satisfaction
- Delivering on key performance goals, including procedural, operational, and customer-focused metrics
- Utilizing your attention to detail to process daily online FX requests and deliveries
- Implementing best practice legal and regulatory standards, adhering to Travelex compliance procedures
What We're Looking For
- Numerical proficiency, with a strong grasp of numbers and ability to handle large amounts of cash and currency
- IT proficiency, with experience using computers and in-house till systems
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- A desire to succeed and make a positive impact, with a passion for delivering exceptional customer experiences
Our Interview Process
We're committed to finding the right candidate for this role, and our interview process is designed to assess your skills, experience, and fit for the position. Our process includes:
- An initial screening call with our Talent Acquisition Partners or Bureau Managers
- An online interview with one of our Talent Acquisition Partners, where we'll discuss your experience and qualifications in more detail
- A numerical and accuracy test to assess your skills and attention to detail
- A face-to-face interview with the Bureau Manager, where you'll have the opportunity to ask questions and learn more about the role and our team
About Travelex
We're one of the market leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. We're committed to delivering exceptional customer experiences and providing expert advice on foreign exchange, and we're excited to have you join our team
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