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Customer Experience Manager

1 month ago

London, Greater London, United Kingdom TTEC Full time

At TTEC, we are committed to providing exceptional customer experiences that drive business results. As a Customer Experience Manager in Sofia, Bulgaria, you will play a critical role in achieving this goal.

You will be responsible for leading a team of sales representatives, providing coaching and guidance to ensure they meet their sales targets and deliver exceptional customer service. You will also be required to analyze sales data, identify trends, and develop strategies to improve sales performance.

To succeed in this role, you will need to possess excellent leadership and management skills, as well as the ability to communicate effectively with customers and colleagues. You will also need to be fluent in both English and Latvian languages at an advanced C1 level.

The ideal candidate will have a proven track record of success in sales leadership, customer service, and team management. They will also have a deep understanding of sales processes and techniques, as well as the ability to adapt to changing situations.

In addition to a competitive salary, you can expect a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

Salary: $50,000 - $60,000 per year