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Night Receptionist

2 months ago

London, Greater London, United Kingdom PMR Full time

About PMR:

We are a leading provider of high-end services, dedicated to delivering exceptional experiences to our clients.

About the Role:

We are seeking a highly skilled Night Receptionist to join our team at a luxury building in Mayfair. As a Night Receptionist, you will be responsible for providing top-notch customer service and ensuring the smooth operation of the front desk during night shifts.

Key Responsibilities:

  • Manage the front desk and respond to guest inquiries in a professional and courteous manner.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Maintain accurate records and reports, including guest information and front desk activity.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • Previous experience as a receptionist in hotels or residential buildings, preferably in a high-end establishment.
  • Exceptional customer service and communication skills, with a 5-star standard.
  • Proactive, energetic, and hard-working.
  • Strong organizational abilities and attention to detail.
  • Ability to multitask and handle stressful situations with professionalism.
  • Proficiency in relevant computer systems and software.
  • A positive attitude and a friendly demeanor.