Technical Support Specialist

3 weeks ago


North Woolwich, Greater London, United Kingdom Boostbar, Inc. Full time
Boostbar, Inc. - Technical Field Role

We are seeking a highly skilled Technical Support Specialist to join our team in Woolwich, East London.

About the Job

This is an exciting opportunity to work with cutting-edge technology as a Field Maintenance Engineer, providing top-notch technical support across the UK.

Job Description
  • As a Field Service Engineer, you will be responsible for installing machines, performing preventive maintenance, and resolving technical issues remotely or on-site.
  • You will also assist with planning and conducting machine installations, relocations, and provide customer training and onboarding.
  • Achieving high levels of accuracy, customer satisfaction, and cost-effectiveness will be key to your success in this role.

Your primary responsibility will be to ensure seamless technical operations by troubleshooting hardware and software issues, managing vehicle spare parts, and keeping stakeholders informed.

In this role, you will have the opportunity to make a real impact by continuously improving processes, ensuring compliance with health and safety guidelines, and contributing to a positive working environment.

Requirements
  • A minimum of 1-2 years of experience in a field service engineer or comparable role, preferably in vending, automated retail, or dispense technologies.
  • Prior experience with electrical systems would be beneficial, but not essential.
  • An Electrical background can be advantageous but not necessary.
  • The ideal candidate will possess excellent communication, interpersonal, and customer service skills, with a strong ability to work independently and collaboratively as part of a team.
  • A keen eye for detail and problem-solving skills, with proficiency in navigating complex technical environments, will be crucial in this position.
  • Fluency in English is a must, and additional languages are welcome.
  • The successful candidate will hold a valid passport for international travel and have no objections to spending nights away from home when required.
What We Offer
  • A competitive salary of £40,000 per annum.
  • A comprehensive benefits package, including private health insurance after completing a 6-month probationary period.
  • A modern office space with free fruit, snacks, and discounted healthy meals.
  • On-site parking facilities.
  • A relaxed dress code policy.
  • Opportunities for professional growth and development.


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