Customer Service Team Lead

3 weeks ago

Bristol, Bristol, United Kingdom Bunch Full time
About Bunch

Bunch is a technology-driven company that simplifies complex billing processes for thousands of customers. We're a dynamic and collaborative team that values exceptional customer service and innovative problem-solving.

Job Summary

We're seeking a highly motivated and customer-focused Customer Support Executive to join our team. As the primary point of contact for our customers, you'll be responsible for delivering exceptional service via various channels, including email, phone, and live chat.

Key Responsibilities
  • Manage customer relationships and resolve issues in a timely and friendly manner
  • Adapt to a fast-paced and agile environment, embracing challenges and opportunities for growth
  • Continuously improve customer support processes to enhance service delivery
  • Work towards key performance indicators (KPIs) and service level agreements (SLAs) to support the company's performance
What We Offer
  • 25 days of holiday plus an extra day off for your birthday
  • Quarterly social events that foster team unity and celebrate our collective success
  • Enhanced maternity, adoption, and paternity pay
  • Enhanced sick pay with two weeks paid leave
  • Cycle to Work Scheme
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks, and essentials for making a quick and easy sandwich
  • Dog-friendly office
About the Role

This is an exciting opportunity to join a dynamic and innovative team that values collaboration, high performance, and customer satisfaction. If you're passionate about delivering exceptional customer service and are eager to grow your career in a vibrant work culture, we'd love to hear from you.

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