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Operational Leader
1 month ago
We are seeking an experienced leader to join our team as a Shift Manager. As a key member of our operational team, you will be responsible for ensuring daily operational plans are fulfilled by leading and motivating your team to deliver exceptional service and high-quality results.
Reporting to the Venue Manager, you will be responsible for managing a team of staff across our Restaurants & Quick Service Restaurants department on the resort. You will be responsible for ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience.
You will support and coach the team to ensure they deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational guest-facing role, and therefore, all non-guest-facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
This role covers a 40-hour, 5-day working week over 7 days, so flexibility is essential. As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
You should have previous experience in leading within a busy restaurant, bar, or retail environment where a balance of speed and quality is important. You should be confident to direct and respond in any situation while delivering consistent brand standards.
The ability to lead, motivate, and engage your team, even at periods of high demand, is essential, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
What We Offer
At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other. If you want a role where you can make a real difference and be part of a team that genuinely cares for each other, this could be the perfect fit for you.
