Contact Centre Director

4 weeks ago


Smethwick, Sandwell, United Kingdom SF Recruitment Full time

We are looking for a highly motivated Contact Centre Director to join our client's team in Smethwick. The successful candidate will be responsible for driving the improvement of both the sales and profitability of the internal business development function, while meeting long-term strategic goals.

Key Responsibilities:
  1. Review and improve organisational effectiveness by developing processes and establishing a motivational work environment
  2. Uphold standards of excellence and quality across the organisation
  3. Seek out opportunities for expansion and growth by developing new business relationships with customers
  4. Provide guidance and feedback to help others strengthen their specific knowledge/skills development
  5. Identify new product introduction opportunities to enhance the overall company offer

The ideal candidate will have strong leadership skills, excellent organisational abilities, and a solid understanding of human-resources processes. Proficiency in Microsoft Word, Excel, and PowerPoint software is also required.

Estimated Salary: £42,000 - £52,000 + 30% Bonus

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