Contact Centre Operations Manager

2 weeks ago


Smethwick, Sandwell, United Kingdom SF Recruitment Full time

SF Recruitment is currently seeking a highly skilled Sales and Contact Centre Manager to join our client's team in Smethwick. The ideal candidate will have previous experience in managing a contact or call centre team.

As the Sales and Performance Lead, you will be responsible for driving the improvement of both sales and profitability within the organisation. This key role requires strong leadership skills, excellent communication abilities, and a proven track record of achieving financial plans.

Main Responsibilities
  • Oversee day-to-day operations of the internal sales team, ensuring they meet weekly performance goals and targets.
  • Develop and implement pricing policies, promotional product pricing, and budgetary allocation plans.
  • Recruit, onboard, and train high-performing employees to achieve sales and market-share objectives.

The ideal candidate will possess a strong working knowledge of operational procedures, excellent organisational skills, and the ability to motivate and lead employees effectively.

We are offering a competitive salary of £45,000 - £55,000 per annum, plus a 30% bonus scheme.



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