Customer Service and Administration Volunteer

3 weeks ago


Bristol, Bristol, United Kingdom British Heart Foundation Full time
Customer Service and Administration Volunteer

We are seeking a Customer Service and Administration Volunteer to join our team at the British Heart Foundation charity shop. As a vital part of our customer service and administration team, you will be responsible for providing excellent customer service, managing phone and online enquiries, and assisting with administration tasks.

Key responsibilities include:

  • Dealing with phone and online enquiries, supported by the team
  • Assisting with administration tasks, such as accurate record-keeping and data entry
  • Providing excellent customer service and responding to customer queries

You will also have the opportunity to work closely with the charity shop team to achieve sales targets and maintain a welcoming store environment.

This is an unpaid voluntary position in a friendly charity shop. We can’t accept volunteers under 16 or with unspent convictions.

The estimated salary range for this role is £8-9 per hour, although this may vary depending on location and experience. Benefits include:

  • 25% discount on donated goods, 10% on new goods
  • Unlimited support by Retail Trust
  • Access to training and development
  • Reimbursed travel expenses
  • Refreshments available
  • Volunteer certificates, references, and awards
  • Access to retailer discounts
  • Free on-site parking
  • Local bus stop with buses from Bristol and Bath


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