Volunteer Programme Coordinator
3 weeks ago
This role is a unique opportunity to develop and manage a dedicated End of Life Care Volunteer programme, enhancing the experience of patients and their loved ones in our hospitals.
About the Role- The post holder will work closely with Voluntary Services and End of Life Care Leads to establish, implement, manage, and evaluate the volunteer programme.
- Recruit, train, manage, and supervise a team of volunteers providing emotional support and comfort in the last days of life.
- To establish the End of Life Care Volunteer service within the hospital setting, supporting patients and those closest to them.
- To coordinate the operational day-to-day activity of the end-of-life volunteers, working alongside clinical teams and the specialist palliative care team to identify patients who would benefit from support.
- To ensure project team meetings run effectively, including providing administrative support.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we aim to recruit and retain a diverse workforce.
Person Specification- GCSE (or equivalent) in maths and English or equivalent experience.
- NVQ level 3 Customer Care or equivalent qualification or experience.
- Excellent customer service experience, including handling queries, complaints, and sensitive information.
- Knowledge of Equality & Diversity legislation in relation to recruitment.
- Previous experience of volunteering or working with volunteers.
- Previous experience of teaching/training in a group setting or one-to-one.
- Knowledge of end of life or palliative care acquired through study or personal/professional experience.
- Proven ability to use Microsoft Office and related packages.
- Ability to work alone with minimal supervision and manage own workload effectively.
- Willingness to travel off-site if needed.
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