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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to join our Technical Services department on a fixed-term contract basis. As a key member of our team, you will be responsible for liaising with external customers in the on-trade sector, while working closely with internal stakeholders to maintain our premium brands.
Key Responsibilities- Provide exceptional customer service via inbound calls, email communication, and website interactions, supporting customers with maintenance and new dispense point requests.
- Work closely with our Technical Services team to ensure efficient logging of maintenance work for our Field Service Engineers.
- Collaborate with internal stakeholders to plan new installations as part of our expanding product portfolio.
- Proven experience in delivering excellent customer service, either on the phone or face-to-face.
- Able to learn new skills and processes in a fast-paced environment.
- Takes ownership of work and demonstrates independence in achieving results.
- Strong issue resolution skills that meet the needs of our customers and our business.
- Comfortable with daily computer use and internal software/systems.
Molson Coors Beverage Company is a leading beverage company with a rich history of brewing and a commitment to innovation. We offer a dynamic work environment, flexible work programs, and a commitment to the physical and mental wellbeing of our people.
We are proud to have been awarded Gold in Mind's Workplace Wellbeing Awards and are committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities, and the environment.
