Lounge Bar Attendant

2 weeks ago


London, Greater London, United Kingdom Royal Lancaster London Full time

We are seeking a passionate Lounge Bar Attendant to join our Food and Beverage department on a permanent basis. As a key member of our team, you will be responsible for consistently delivering memorable moments and five-star service to our guests.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is eager to grow with our award-winning family, we encourage you to apply.

About Us:

  • Best Employer for 2021 at Springboard's Excellence Awards
  • One of the happiest hotels in London
  • Earth Check Silver Certified 2023
  • 2 rosettes
  • Hoteliers' Charter Approved
  • Preferred Hotels & Resorts member

Responsibilities:

  1. Welcome guests as they enter the outlets with a smile and clear greeting
  2. Escort guests to tables, present menus, show buffets, describe specials, and beverage lists, using available knowledge to exceed guests' expectations
  3. Ensure every guest receives exceptional service of food and beverage according to company policy, SOPs, and AA and LQA standards from themselves as well as other colleagues
  4. Assist in opening and closing procedures in the outlet

Requirements:

  • Basic knowledge of spirits, wine, and beer is preferred
  • Must be able to work late hours as required by business needs

Benefits:

  • Pension scheme with company contributions
  • 50% discount in all restaurants and Spa's across properties
  • Team member and Friends & Family rates across properties
  • Extensive discounts on benefits platform
  • Access to private medical insurance
  • Support through development plans, apprenticeships, and world-class management development programs
  • Interest-free season ticket loan
  • Employee Assistance Program - 24/7 online GP, mental health support, and virtual wellbeing
  • Bike to work scheme
  • Recommend a Friend incentive
  • Complimentary laundry
  • Free meals on duty
  • Opportunity to join taskforces to contribute to business focuses, community, and environment
  • Employee recognition schemes and Social Committee events

Salary: £24,200 + service charge per annum


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