Luxury Bar Lounge Operations Manager

2 weeks ago


London, Greater London, United Kingdom Hyatt Corporation Full time

About Us

At Hyatt, we pride ourselves on delivering exceptional experiences to our guests. As a Luxury Bar Lounge Operations Manager at Park Hyatt London River Thames, you will be responsible for overseeing the daily operations of the Living Room Lounge, ensuring that every guest feels welcome and valued.

Duties and Responsibilities:

  • Welcome guests warmly and provide them with an exceptional service experience in the Living Room Lounge
  • Supervise lounge colleagues, providing guidance and support to maintain exceptional service standards and ensure smooth operations during afternoon tea and dining services
  • Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement
  • Monitor guest feedback and take proactive measures to address any issues or concerns, striving to consistently exceed guest expectations and drive positive reviews

About You

We are looking for individuals with previous experience in luxury environments within the hospitality industry, who possess exceptional interpersonal and communication skills, and a focus on providing outstanding levels of service.

What We Offer

  • A competitive salary of £45,000 - £60,000 per annum, depending on experience
  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

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