Accommodation Operations Supervisor
3 weeks ago
Our organisation provides exciting opportunities for career advancement and development within the Hospitality industry. We appreciate our employees' dedication and recognise their hard work and long service.
About the Job- Direct and lead your team to achieve excellent guest care and staff satisfaction
- In the absence of the Accommodation Manager, undertake full management responsibilities
- Ensure high standards of cleanliness and maintenance throughout the premises
- Regularly check the computer system (ONQ) for room status updates
- Collaborate with colleagues to assign tasks, manage rooms, and create rota schedules
- Stay updated on all Housekeeping departmental procedures
- Document and report any rooms that do not require service
- Work closely with other Housekeeping Supervisors
- Address customer comments and complaints
- A referral incentive of £250-£1000 for successful recommendations
- Long service recognition: Cash bonus and complimentary hotel stays for services from 2 years and above
- Meal provision during working hours
- Sales incentives and initiative rewards
- Leisure facility discounts
- Free car parking
- Discounted or complimentary hotel stays as part of our employee rewards programme
- Opportunities for career development within our Hotel Group Brand Portfolio
- Fully funded apprenticeships
- Annual holiday entitlements inclusive of Bank Holidays
- Option to purchase additional holiday time
- Pension enrolment
This role offers flexible scheduling, including morning, afternoon/evening, and weekend shifts. Deliver exceptional customer experiences consistently.
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