Senior Client Liaison

2 days ago


StratforduponAvon, Warwickshire, United Kingdom Unique Senior Care Full time
Client Experience Manager

Unique Senior Care is seeking an exceptional individual to join our team as a Client Experience Manager. As the first point of contact with prospective clients, this role is responsible for delivering a positive client experience that sets the stage for continued engagement across a client's life span.

Key Responsibilities
  • Guide prospective clients from initial enquiry to a face-to-face care consultation with one of our local Registered Care Managers.
  • Offer an empathetic, calm, consultative, and tailored response to each enquirer.
  • Work with our Marketing department to coordinate and deliver timely communications to existing clients across their lifespan.
  • Manage the multi-touch client life-span workflow, initially manual and later transitioning to a CRM platform.
Requirements
  • Experience within a sales role, B2C, dealing with high net worth accounts.
  • Ability to engage and reassure customers through empathy and expertise.
  • Strong administration skills with attention to detail.
  • Excellent listening, verbal, and written communication skills, with demonstrable experience communicating through email, webchat, social media, etc.
  • Self-motivated with high energy and drive to succeed.
  • IT literacy is critical to ensure efficient on-boarding processes for clients.
The Benefits
  • Comprehensive training and development.
  • Competitive salary of £28,000 per annum.
  • Company pension.
  • Referral scheme.
  • Life in progress - counselling.
  • Birthday recognition.
  • Holiday pay.
  • Loyalty bonus.


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