Customer Service Representative

3 weeks ago

Manchester, New Hampshire, United Kingdom The City Recruiter Ltd Full time
About the Role

We are seeking a highly skilled Customer Account Specialist to join our dynamic team in Manchester City Centre. As a key member of our customer-facing team, you will play a crucial role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their needs and providing personalized support.
  • Account Management: Manage a portfolio of customer accounts, ensuring their satisfaction and loyalty to our brand.
  • Order Processing: Handle customer orders, ensuring accuracy and efficiency from order placement to delivery.
  • Issue Resolution: Address and resolve customer issues and complaints in a professional and timely manner, working closely with other departments as needed.
  • Product Knowledge: Maintain a deep understanding of our product offerings to provide knowledgeable assistance and recommendations to customers.
  • Sales Support: Assist the sales team in identifying upsell and cross-sell opportunities to maximize revenue.
  • Data Management: Keep accurate records of customer interactions, orders, and feedback in the CRM system.
  • Performance Reporting: Monitor and report on customer account performance, identifying areas for improvement and taking proactive measures to address them.
  • Feedback Collection: Gather and relay customer feedback to relevant departments to help improve our products and services.
Requirements
  • Experience: Previous experience in a customer service or account management role, preferably in an e-commerce or retail environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
  • Problem-Solving: Strong problem-solving skills with a customer-centric approach.
  • Attention to Detail: High level of accuracy and attention to detail, especially when processing orders and managing customer data.
  • Organizational Skills: Ability to manage multiple customer accounts and tasks simultaneously in a fast-paced environment.
  • Tech Savvy: Comfortable using CRM systems, e-commerce platforms, and other customer service tools.
  • Team Player: Ability to work collaboratively with other departments to ensure a seamless customer experience.
What We Offer
  • Competitive Salary: Up to £27,000 per annum, depending on experience.
  • Bonus Structure: Performance-based bonuses to reward your contributions to the team.
  • Central Location: Office based in the vibrant Manchester City Centre, with excellent transport links.
  • Career Growth: Opportunities for professional development and career advancement within a growing company.
  • Dynamic Environment: Join a passionate and creative team in a fast-growing e-commerce business.

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