Hotel Management Specialist

2 days ago


Edinburgh, Edinburgh, United Kingdom Steele Charles Limited Full time
Leadership Opportunity
Steele Charles Limited is seeking an experienced General Manager to lead its operations and drive customer satisfaction. Reporting directly into the Managing Director, the successful candidate will oversee the management of our 7-unit facility, ensuring exceptional customer experience and striving for top-grade ratings and reviews.

Key Responsibilities
The key responsibilities of this role include revenue management, creating and implementing standard operating procedures, ensuring compliance with health and safety regulations, operational interface and cost management, social media management, basic accounting processing, and periodic financial reporting. Additionally, the successful candidate will be responsible for driving revenue creation, building innovative new sales channels through partnerships and customer experience offerings, and reporting to the Managing Director on sales, operations, and overall financial performance.

Requirements and Qualifications
We are looking for a creative thinker with strong communication skills, capable of managing multiple workstreams and external suppliers. The ideal candidate should have experience in consumer-facing roles, delivering exceptional customer experience, and proficiency in hotel management software and systems. A flexible working schedule is required, with the expectation that customer queries and management will require response during evenings and weekends.

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