Business Operations Manager

1 month ago


Manchester, United Kingdom DELIVEROO Full time
Deliveroo Business Operations Manager

Deliveroo is a leading food delivery company that aims to transform the way customers eat. We are seeking a highly skilled Business Operations Manager to join our team in Manchester.

The successful candidate will be responsible for ensuring the smooth operation of our delivery network, working closely with our restaurant partners and internal teams to drive business growth and improve customer satisfaction.

  • Data Analysis and Reporting: Develop and maintain reports to track key performance indicators, identifying areas for improvement and implementing changes to optimize delivery times and customer experience.
  • Digital Partner Communication: Collaborate with our restaurant partners to ensure effective communication and timely updates on new initiatives and promotions.
  • Knowledge Management: Develop and maintain a knowledge hub to provide consistent information and training to our teams, ensuring they have the necessary skills to deliver exceptional customer experiences.
  • Training and Enablement: Design and deliver training programs to equip our teams with the skills and knowledge needed to excel in their roles.
  • Change Management: Facilitate the adoption of new tools and technologies within the organization, ensuring a seamless transition and minimal disruption to our operations.
  • Project Management: Lead tooling and enablement initiatives, gathering requirements, creating project plans, tracking progress, and delivering results.

We offer a competitive compensation package, including a salary, annual bonus, and pension contributions. You will also enjoy free Deliveroo Plus, team lunches, and a range of other benefits.



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